Privacy Policy


AR DI EM 2019 LTD (RDM 2019)

I. Summary of the Privacy Statement

When you use Ar Di Em 2019 Ltd products and services, you are trusting us with your information. This Privacy Policy is designed to help you understand what data we collect, why we collect it and what we do with it. We hope you will take the time to read it carefully as its contents are important. RDM 2019 Ltd cares about your privacy. For this reason, we only collect and use personal data because we need it to provide you with RDM 2019 Ltd products, services, website, mobile app (collectively, the “RDM 2019 Ltd Services”). Under the Data Protection Act 1998, the EU General Data Protection Regulation (GDPR) approved by the European Parliament on 14 April 2016 and related laws, we have a legal obligation to protect the personal information we collect from you.

Your personal data includes information such as:

Name, Address, Telephone number, Name, gender and date of birth of the child you are enrolling, Email address, Other data collected that could directly or indirectly identify you.

Our privacy policy also describes the options we provide for you to access, update or otherwise take control of your personal data that we process. If you have any questions about our practices or any of your rights described below, you can contact our Data Protection Officer (DPO) and our team by contacting us at This inbox is actively monitored and managed.

II.     What information we collect

1. Information you provide to us

1.1 Information required to use the RDM 2019 Ltd Services.

We request and collect the following personal information about you when you use the RDM 2019 Ltd Services. This information is necessary for the adequate performance of the contract between you and us and enables us to comply with our legal obligations. Without it, we may not be able to provide you with all the services you have requested.

Account Information. When you register the RDM 2019 Ltd website, we require certain information such as:

1/ Address: We give the customer the opportunity to choose how we address him/her

2/ First and Last name: To be able to address the customer individually, so that we can know that everyone is a unique customer and not abusing fake registrations

3/ Email:

The email address allows the customer to log in to their portal and change their details as well as keep track of their payments, recorded hours and access additional services

The email address enables us and our representatives to inform the parent of upcoming events related to the learning process at RDM 2019 Ltd, possibly if there is a cancellation of classes or change of day and time of classes, emergencies such as illness of a teacher, quarantine due to illness and other force majeure circumstances The email address allows us to inform parents about upcoming opportunities for early enrollment and discounts and anything that may be useful to them as information related to the educational process, as well as to inform them about upcoming events, seminars that we organize.

All these messages (based on email address) directly related to the provision of our service can also be sent via Facebook

4/ Relationship with the child: to know the parent, carer or other relative of the child is the registered client

5/ City: to offer the most convenient centre for the user

6/ Address: for correspondence by post including to send a certificate of completion if required.

7/ Telephone: it is necessary to inform the client in case of change of classes, cancellation, emergency messages and to inform about registration for new term and accordingly if they can use promotions in this regard to have the information on time

8/ How did you hear about us? this information is necessary to measure the effectiveness and improve our service, as well as to better target our communication messages to our customers.

9/ Child’s name: in order to be able to address a child by name in class, we offer a group but personalised service and it is important to help children get used to name recognition from a young age, and if a client has more than one child enrolled with us it is necessary to differentiate.

10/ Gender of child: information useful for planning the learning process and for determining the colour of branded outfits and materials

11/ Child’s birth date: important information for choosing a group. As groups are also formed by age, without a date of birth the appropriate class cannot be selected.

1.2 The information you decide whether to give us

You may choose to provide us with additional personal information to get a better experience when using RDM 2019 Ltd Services. This additional information will be processed based on your consent.

Marketing consent to receive information via email, Push Notifications, Facebook and/or SMS.

Consent to take and use photographs – you may give us consent to take photographs and videos of you and your child to use for marketing, advertising or educational purposes

Other information you may choose to provide us with other information when you complete forms, participate in surveys, polls or promotions, when you update or populate your parent portal with new information, or when you use other features of RDM 2019 Ltd services

1.3 Information required to use the payment services

The Payment Data Controller must collect the following information as it is necessary for the adequate performance of the contract with you, It is also required to comply with applicable legislation (such as anti-money laundering rules). Without this information, you will not be able to use Payment Services and Co-payment RDM 2019 Ltd services, as you must have paid before you come in for an appointment:

Payment Information. In order to use certain features of the RDM 2019 Ltd Services (such as booking or purchasing), we may require you to provide certain financial information (such as your bank account or credit card) to facilitate payment processing (we use an outside vendor for payments – for example, one option is ePay).

2. Information we automatically collect from your use of the RDM 2019 Ltd Services and payment services.

When you use the RDM 2019 Ltd Services and Payment Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with our legal obligations, and to enable us to provide and improve the functionality of the Platform and the RDM 2019 Ltd Services.

Usage Information. We collect information about your interactions with the RDM 2019 Ltd Services, such as the pages or content you view,

Log data and device information. We automatically collect Log Data and Device Information when you access and use the RDM 2019 Ltd Services. This information includes, among other things: details about how you used the RDM 2019 Ltd Services, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data pages you viewed or engaged with before or after using the RDM 2019 Ltd Services.

Cookies and similar technologies. We use cookies and similar technologies. We may also allow our business partners to use these tracking technologies on the RDM 2019 Ltd Services or engage others to track your behavior on our behalf. For more information about our use of these technologies, see our Cookie Policy.

Payment Transaction Information. RDM 2019 Ltd Payments collects information related to payment transactions through the RDM 2019 Ltd Services, including the payment instrument used, date and time, payment amount, payment expiration date and payment zip code, PayPal email address, IBAN information, address, and other transaction-related data. This information is necessary for the adequate performance of the contract between you and RDM 2019 Ltd to enable the provision of payment services.

3. Information we collect from third parties

AR Di Em 2019 Ltd may collect information, including Personal Data, that another provides about you while using the AR Di Em 2019 Ltd Platform and Payment Services, and may obtain information from other sources and combine it with information we collect through the AR Di Em 2019 Ltd Services and Payment Services.

3. Information we collect from third parties

RDM 2019 Ltd may collect information, including Personal Data, that another provides about you while using the RDM 2019 Ltd Platform and Payment Services, and may obtain information from other sources and combine it with information we collect through the RDM 2019 Ltd Services and Payment Services. We do not control or are not responsible for how the third parties providing your information process your personal information, and any request for information regarding the disclosure of your personal information should be directed to such third parties.

Third Party Services. If you contact or log into our Services (e.g., with a mobile application) through a third party service (e.g., Google or Facebook), that third party may send us information such as your registration and account information. This information is different and is controlled by that third-party service or by an authorized person/party that you have authorized through that third-party service’s privacy settings.

Other Sources. To the extent permitted by applicable law, we may obtain additional information about you, such as demographic or fraud detection information, from third party vendors and/or partners and combine it with the information we have about you.

III.    How we use the information

We try to minimize the data we collect and limit its use to (1) data for which we have been authorized, (2) as necessary to deliver the Services we are required to provide , or (3) as we may be required or permitted to use it for lawful compliance or other lawful purposes .These uses include:

Delivering, improving, updating and enhancing the RDM 2019 Ltd Services and the Services we provide to you. We collect various data relating to your use of and/or interaction with the RDM 2019 Ltd Services.

We use this information to:

Improve and optimize the implementation and performance of our Services

Diagnose problems and identify risks, bugs, or needed security improvements to the RDM 2019 Ltd Services

Collect aggregate statistics about the use of our Services

To find out about how our Services are used and what products and services are most suitable for you.

Often, much of the data collected is aggregated or is statistical data about how individuals use the RDM 2019 Ltd Services and does not relate to any personal data, but is itself personal data or relates to or is associated with personal data, respectively.

Sharing with trusted third parties. We may share your personal data with companies, our representatives for our respective center, affiliates in our corporate family, third parties we have partnered with to allow you to integrate their services into the software system, and trusted third party service providers when they need this data to perform services on our behalf, such as:

Processing credit card payments,

Conducting contests or surveys,

Communicating with you, such as through email or delivery of reports,

Performing demographic analysis of our services and customers.

We only share your personal data if it is necessary for a third party to perform the service and that third party needs your data to perform that service on our behalf. These third parties (and any subcontractors), apply strict data processing conditions and are prohibited from sharing your data for any other purpose unless they have obtained your consent to such sharing.

Who are the organisations associated with RDM 2019 Ltd services that will provide services to you and have access to your data.

Your data may also be accessed by the technology company that operates the RDM 2019 Ltd services.

Communication with you. We may contact you directly or through a third-party service provider regarding products or services you have registered or purchased from us, such as as necessary to provide communications related to transactions or services. We may also contact you with offers of additional services that we believe you will find valuable if you give us consent or where permitted based on legitimate interests. You do not need to give consent as a condition of using our services. These contacts may include:


Text (SMS) messages,

Phone calls,

Mobile app notification

If we collect information from you in connection with a co-branded offer, it will be clear at the time of collection who is collecting the information and whose privacy policy applies. In addition, any choices you have regarding the use and/or sharing of your personal information with a co-branded or co-branded campaign partner will be described in such an offer.

If you would like to request that your personal information be removed from our database, please contact us at

Transfer of personal data abroad.

Please note that the information collected by the RDM 2019 Ltd Services will be stored in the European Union, which may have different data protection laws from the country in which you live. You consent to the storage and processing of this information in the European Union by installing and using the RDM 2019 Ltd Services. If you use our services from a country other than the country in which our servers are located, your communications with us may result in the transfer of your personal data across international borders. Also, when you call us or initiate a call, we may provide you with support from one of our global locations outside of your country of origin. In these cases, your personal data will be processed in accordance with this Privacy Policy.

Website Analytics. We use several web analytics tools provided by partners such as Google Analytics to collect information about how you interact with our website or mobile app, including which pages you visit, which site you visited before visiting our website, how much time you spend on each page, what operating system and web browser you use, and IP information.

We use the information provided by these tools to improve our services. These tools place persistent cookies on your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (e.g. Google for Google Analytics). The information collected by the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you live. Although the information collected does not include personal information such as name, address, payment information, etc., the information collected is used and shared by their service provider and in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or cookie banners, which may be presented (depending on the URL of the website you are visiting) when you first visit our web pages or by using settings in your browser or third party tools.

Third party websites.

Our website and our mobile apps contain links to third party websites. We are not responsible for the privacy practices or the content of third party sites. Please read the privacy statement of each website you visit.

IV.    How you can access, update or delete your data

To more easily access, view, update or delete personal data (if any), or to update your subscription preferences, please log in to your RDM 2019 Ltd portal change the details you wish to be changed. Alternatively if you would like your data removed you can contact us using one of the methods described in the “Contact Us” section below and we will remove your personal data from our servers within a maximum of thirty (30) days.

V.      How we store and retain your data

We follow generally accepted standards for storing and protecting the personal data we collect and do so in all processes of arrival and storage of that data, using encryption where necessary. We retain personal data only for as long as necessary to provide the services you have requested and then for a variety of legitimate legal or business purposes. If you have any questions about the security or retention of your personal information, you may contact us at

VI.    Transfer in case of sale or change of control.

We may transfer information, including your personal information, in connection with a merger, sale, reorganization, acquisition or other change in ownership or control of or into RDM 2019 Ltd or any related company (in each case, whether in whole or in part). When any of these events occur, we will endeavor to notify users before their information is transferred to be subject to the privacy and security policies and practices of RDM 2019 Ltd. as currently structured.

VII.  Changes to our Privacy Policy

We reserve the right to change our Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes in this Privacy Policy and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email or by notice on our home page, at least thirty days before implementing the changes.

IX.    Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, our practices, or our Services, you may contact our Privacy Officer by email at